Refund policy

📦 Return & Refund Policy

Digital Downloads & eBooks — All Sales Final

All digital downloads — including eBooks, individual printable pages, digital collage sheets, and any downloadable files — are non-refundable once purchased. Due to the instant-delivery nature of digital products, we are unable to offer refunds, exchanges, or cancellations after a purchase is completed. Please review your order carefully before finalizing your purchase.

Physical Products — 30-Day Return Policy

We accept returns on unused, unopened physical products (Washi Tape, Ephemera & Scrap Packs, Stickers, Accessories, Kits, and similar items) within 30 days of delivery.

To qualify, items must be:

  • Unused and in original condition
  • In original, unopened packaging

To initiate a return, contact us at orders@collagesoup.com to request a Return Authorization. Approved returns must be shipped to:

Collage Soup
5669 Snell Ave #284
San Jose, CA 95123

Customers are responsible for all return shipping costs and a 10% restocking fee.

Amazon Paperback Books

Paperback books are sold exclusively through Amazon. For returns or exchanges, please refer to the Amazon Return Policy.

Damages or Issues

Please inspect your order upon arrival and contact us immediately if it is defective, damaged, or incorrect. We'll evaluate the issue and make it right.

Non-Returnable Items

The following cannot be returned: eBooks & digital downloads, gift cards, and any item marked as Final Sale.

European Union — 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason. Items must be in their original condition and packaging.

🌍 International Orders

International customers are responsible for any duties, taxes, or import fees at the time of delivery. These charges are not collected at checkout.

Refund Processing

We will notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at orders@collagesoup.com.

Last Updated: February 23, 2026